Mobile application for home services

February 7, 2021

Ovvy is a UBER in the home services industry. The mobile application helps clients find and compare trusted home service providers and connects service providers with clients effectively in one mobile app.

Key features

  • Match customers with suitable merchants
  • Rebook previous merchants or jobs
  • Compare prices among merchants
  • In-app payment
ovvy app the people marketplace

Background

Ovvy is considered a digital Word-of-Mouth marketplace for home services. The mobile application is described as “the UBER" of the service industry, as it provides a platform where merchants can showcase their expertise and be notified of the jobs that match their interests. On the other hand, customers can access reliable information to find the most suitable service provider that matches their needs. 

Challenges

In designing and developing the app, we had two main challenges. The first one was to create a function that allowed users to switch between two roles: client and service provider through the same app.

Also, the app had to keep a simple system design, which would enable it to work fast while maintaining rather sophisticated features.

Solutions

The whole GEM team was excited when we got the project since the concept of the application was new and represented the greatest challenge. We employed a multi-level systems design approach and found the best possible solution, which enabled switching between the role of a user and the role of a client in a single app. The solution was built to scale in the long term easily, which prepared it to follow changes in the number of users and market offers easily.

Impacts

The client was delighted with the delivered solution which has worked steadily and impeccably. The best proof of a job well done was the client's satisfaction and their recommendation of GEM’s services to their business contacts.