Telecommunication

Insights

CRM Email Marketing

Customer Relation Management (CRM) and Email Marketing are among the innovative tools to help telecom businesses thrive.

CRM Benefits Telecom CRM

Customer Relationship Management ( CRM) solution is becoming a powerful tool that immensely benefit telco businesses.

5G Network SMEs

Despite some difficulties regarding expenses and data security, for SMEs, the implementation of 5G can result in remarkable future success.

Big Data Analytics

A focus on technological innovation is essential for telcos to strengthen the bond with their customers.

Maintenance

The app is the top telecom app for Vietnamese users. GEM was delegated to maintain the Subscription section of the app.

Automation Testing

In less than a year, the GEM’s QC team has helped the client run automation tests on some major products and applications.

Mobile Application

Adress the needs for up-to-date information and analytical reports of collaboration activities

Deliver excellent customer experience and continuously improve the quality of your service with technology solutions tailored to your business needs.

Create profound and comprehensive customer experience via multiple touch points

Effortlessly track all communications on one single screen with smarter support throughout the customer journeys

Unlock the potentials of next-gen wireless network to control costs and minimize downtime