Choosing a trustworthy mobile app development company is critical for every business that requires customized mobile app development. Nevertheless, in reality, many companies failed to pick a suitable provider who matched their needs. As a consequence, businesses end up with an insufficient product that fails to benefit their end users. 

An efficient method for choosing the perfect mobile app development company is to utilize effective RFP templates, aiding in the selection of the most fitting suppliers for your business. GEM has already crafted RFP templates for your convenience.

To help you identify a trustworthy mobile app company for your organization’s new solution, here are some characteristics that you should look for: 

Relevant qualifications and experience

It is essential to investigate the experience of a business you want to partner with for your project. This is because an experienced/savvy company is likely to understand your requirements better, hence they can suggest the most effective solution architecture. They will also be aware of potential issues that may arise throughout the app development process and have the expertise to deal with them effectively.

trustworthy mobile app development company

Another important factor to mention when talking to software providers is their domain expertise. Only those who have a thorough understanding of your business sector can deliver optimal value to your end-users via thoughtful app solutions and help avoid development risks. 

Moreover, a trustworthy mobile app development company with years of expertise in your market can help you make important business decisions. For instance, they can help you monetize your app more effectively by suggesting a suitable revenue model.

In other words, you should select a trustworthy mobile app company who will help you with not just app creation but also distribution, maintenance, and updates.

Solid portfolio and positive references

You may get a general overview of the work the app development company has done by looking at its portfolio. Portfolios provide information about the company’s delivery capabilities such as what languages they excel in, and what delivery model they use,… In addition, the portfolio helps you understand the company’s experience in your business domains. You can also look at the case studies and success stories that demonstrate the capability and services of a trustworthy mobile app development company.

In addition to reviewing the portfolio, you may ask the software provider to provide the contact information of other clients with equivalent mobile app projects. You can inquire about their references to get a sense of their experience and their cooperation.

positive and negative references are good indicators of the quality of a mobile app development company

Furthermore, reading reviews is one of the most dependable ways to confirm the development company’s experience and reputation. The evaluations and reviews shared by prior clients might demonstrate the quality of work and mobile app development competence that you desire, which help you identify a trustworthy mobile app development company.

Clear cost breakdown 

Mobile app development is a multi-stage process that requires the skills of numerous professionals. Besides, the pricing is heavily influenced by the mobile app’s features and functionality, platform selection, technology, design, etc.

Therefore, when assessing an app project and comparing prices, you should request a precise breakdown of the work from the software vendors so you know exactly what it entails. Additionally, you should constantly check to see if the price includes business analysis, UX/UI design, development, QA testing, and app support and maintenance. A company with a clear cost breakdown means that it is not only experienced and professional but also transparent about expenses with its customers. These are the signs of a trustworthy mobile app development company.

Open and efficient communication process

A mobile app development team includes various roles like PMs, BAs, UI/UX Designers, Software Developers, and Quality Assurance Specialists with unique roles and responsibilities. To achieve successful teamwork and top-notch performance, they should all possess excellent communication skills.

In most cases, it is typically impossible to determine how well team members work together unless you start communicating with them. However, when the initial contact occurs and you have the opportunity to convey your concept to the potential partner, you can get a basic understanding of their communication style and whether the two sides can cooperate well. 

Not only the internal communication process but also the external one with you – the client – should also be effective. You should work with a development team that has easy-to-reach communication channels. Emailing is not enough. You should be able to call the team when the needs arise. Chat, video conferencing, and even SMS are additional excellent communication avenues. A trustworthy mobile app company maintains constant contact, which helps you stay informed about the progress of your project.

Substantial post-launch support and maintenance service

One of the key aspects that distinguish a professional mobile application development business from the average one is the level of post-launch assistance. Even when the mobile application development process has been completed, there is still a great chance that the app must be updated or modified based on user feedback. Errors that are not fixed in time will cost you money and customers. Therefore, it is necessary to have the help of the developers who ensure that the app is well-maintained in order to make appropriate adjustments.

A trustworthy mobile app development company tends to see its customers as its partners. The company ensures that your solution remains constantly up and operating. In order to do that, the company substantially invests in post-deployment support and maintenance services in order to discover any issues and give on-demand expert assistance.


With the increasing demand for custom mobile apps, various IT Service Providers promise to provide high-quality apps, but not all of them will be a good fit for your business. By paying attention to all of the aforementioned guidelines, you may identify a trustworthy mobile app development company that can assist you in obtaining a high-performing app that addresses your needs. 

Are you looking for a trustworthy mobile app development company?

GEM Corporation is a leading IT service provider that empowers its business clients in their digital transformation journey. Based in Hanoi, Vietnam, GEM is characterized by competent human resources, an extensive and highly adaptive tech stack, and an excellent ISO-certified and CMMi-based delivery process. GEM, therefore, has been trusted by both start-ups and large corporations from many global markets across different domains.
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